Privacy Policy

Cost2Build respects your privacy and handles personal information and project information responsibly.

This Privacy Policy explains what information we collect, how we use it, and how it may be stored or processed when you use our website or contact us about our estimating services.

1. Information We Collect

When you contact Cost2Build or submit an enquiry, we may collect information such as:

• Your name, email address, phone number and business details.
• Your project address and general project information.
• Plans, specifications and other project documents you choose to provide.
• Information contained in emails or other correspondence with us.
• Information submitted through our website enquiry quiz, which is hosted by VRS Media using GoHighLevel.

Our estimating service relies on project information and documentation supplied by clients, including plans and specifications.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiry.
• Review your project information and documentation.
• Prepare a Fee Proposal.
• Communicate with you about our services.
• Provide estimating services where you engage Cost2Build.
• Maintain reasonable business and project records.

We do not sell your personal information.

3. Project Documents

Plans, specifications, engineering documents and other project information supplied to Cost2Build are used only where reasonably required to review your enquiry, prepare a Fee Proposal or provide the estimating services you have requested.

We take reasonable steps to protect project information from unauthorised access, use or disclosure.

4. Website Tracking and Advertising

Our website uses Meta Pixel.

This service may use cookies, pixels and similar technologies to collect information about how visitors use our website, including website visits, pages viewed, advertising interactions, device information and conversion activity.

This information may be used to measure advertising performance, understand how visitors find our website and improve our advertising.

Meta handles information collected through its service in accordance with its own privacy policy.

5. Email Communications

Cost2Build uses Microsoft Outlook for business email and communications.

Information you send to us by email, including attachments, may be stored or processed through Microsoft services.

6. Third-Party Service Providers

We may use third-party service providers where required to operate our website, advertising and business communications.

These currently include:

• Meta
• Microsoft
• VRS Media (GoHighLevel) — our website enquiry quiz provider

Some information handled by these providers may be stored or processed outside Australia.

7. Protecting and Retaining Information

We take reasonable steps to protect personal information and project information from misuse, loss, unauthorised access or disclosure.

Information may be retained for as long as reasonably required for business, project, accounting or record-keeping purposes.

8. Access, Correction and Privacy Enquiries

You can contact Cost2Build if you would like to:

• Access personal information we hold about you.
• Correct or update your information.
• Ask a question about how your information is handled.
• Raise a privacy concern or complaint.

We may need to confirm your identity before providing access to personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time where our website, business practices or service providers change.

The latest version will be published on our website.

10. Contact

Cost2Build

Website: estimate.cost2build.com.au

Email: estimating@cost2build.com.au